{"id":14,"date":"2023-10-07T15:18:05","date_gmt":"2023-10-07T15:18:05","guid":{"rendered":"https:\/\/louharvey.com\/?page_id=14"},"modified":"2023-11-28T15:51:31","modified_gmt":"2023-11-28T15:51:31","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/louharvey.com\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\r\n<p><b>Refund and Return Policy<\/b><\/p>\r\n<p><span style=\"font-weight: 400;\">Thank you for shopping with Lou Harvey. We value your satisfaction and aim to make your shopping experience as enjoyable as possible. In the event you need to return or request a refund for a purchase, please read the following policy carefully:<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<ol>\r\n<li><b> Returns and Exchanges<\/b><\/li>\r\n<\/ol>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You may request a return or exchange for eligible products within 14 days from the date of purchase.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To be eligible for a return or exchange, the item must be in its original condition, with all tags and packaging intact.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Please contact our customer support team at <\/span><a href=\"mailto:hello@louharvey.com\"><span style=\"font-weight: 400;\">hello@louharvey.com<\/span><\/a><span style=\"font-weight: 400;\"> to initiate a return or exchange. You will receive instructions on how to proceed.<\/span><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<ol start=\"2\">\r\n<li><b> Refunds<\/b><\/li>\r\n<\/ol>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you wish to request a refund, we will process the refund after the returned item has been received and inspected.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refunds will be issued in the original form of payment, and it may take up to 7 business days to see the credit on your statement.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shipping and handling charges are non-refundable unless the return is due to our error.<\/span><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<ol start=\"3\">\r\n<li><b> Non-Returnable Items<\/b><\/li>\r\n<\/ol>\r\n<p><span style=\"font-weight: 400;\">The following items are non-returnable:<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Items that have been used, damaged, or altered.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Items not in their original packaging.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Items purchased during a clearance sale or as final sale items.<\/span><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<ol start=\"4\">\r\n<li><b> Defective or Damaged Items<\/b><\/li>\r\n<\/ol>\r\n<p><span style=\"font-weight: 400;\">If you receive a defective or damaged item, please contact our customer support team within [number of days] days of receiving the product. We will arrange for a return, exchange, or refund as appropriate.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<ol start=\"5\">\r\n<li><b> Shipping Costs<\/b><\/li>\r\n<\/ol>\r\n<p><span style=\"font-weight: 400;\">Customers are responsible for the cost of return shipping, except in cases where the return is due to our error or a defective or damaged item.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<ol start=\"6\">\r\n<li><b> Cancellation of Orders<\/b><\/li>\r\n<\/ol>\r\n<p><span style=\"font-weight: 400;\">You may cancel an order within 1 hour of placing it by contacting our customer support team. Orders cannot be canceled once they have been shipped.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<ol start=\"7\">\r\n<li><b> Contact Us<\/b><\/li>\r\n<\/ol>\r\n<p><span style=\"font-weight: 400;\">If you have any questions or need further assistance regarding our refund and return policy, please reach out to our customer support team at hello@louharvey.com<\/span><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Refund and Return Policy Thank you for shopping with Lou Harvey. We value your satisfaction and aim to make your shopping experience as enjoyable as possible. In the event you need to return or request a refund for a purchase, please read the following policy carefully: &nbsp; Returns and Exchanges You may request a return [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":99,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - Lou Harvey<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/louharvey.com\/refund-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Lou Harvey\" \/>\n<meta property=\"og:description\" content=\"Refund and Return Policy Thank you for shopping with Lou Harvey. 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