Refund and Return Policy
Thank you for shopping with Lou Harvey. We value your satisfaction and aim to make your shopping experience as enjoyable as possible. In the event you need to return or request a refund for a purchase, please read the following policy carefully:
- Returns and Exchanges
- You may request a return or exchange for eligible products within 14 days from the date of purchase.
- To be eligible for a return or exchange, the item must be in its original condition, with all tags and packaging intact.
- Please contact our customer support team at hello@louharvey.com to initiate a return or exchange. You will receive instructions on how to proceed.
- Refunds
- If you wish to request a refund, we will process the refund after the returned item has been received and inspected.
- Refunds will be issued in the original form of payment, and it may take up to 7 business days to see the credit on your statement.
- Shipping and handling charges are non-refundable unless the return is due to our error.
- Non-Returnable Items
The following items are non-returnable:
- Items that have been used, damaged, or altered.
- Items not in their original packaging.
- Items purchased during a clearance sale or as final sale items.
- Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer support team within 3 days of receiving the product. We will arrange for a return, exchange, or refund as appropriate.
- Shipping Costs
Customers are responsible for the cost of return shipping, except in cases where the return is due to our error or a defective or damaged item.
- Cancellation of Orders
You may cancel an order within 1 hour of placing it by contacting our customer support team. Orders cannot be canceled once they have been shipped.
- Contact Us
If you have any questions or need further assistance regarding our refund and return policy, please reach out to our customer support team at hello@louharvey.com